Privacy Policy

Last updated: February 2026

What data we collect

To provide bin collection reminders, we collect:

  • Your postcode and house number (to look up your bin schedule)
  • Your phone number OR email address (to send reminders)
  • Your preferred reminder time

How we use your data

We use your data solely to:

  • Look up your bin collection schedule from your local council
  • Send you reminders before bin collection days via SMS, email, or WhatsApp
  • Include relevant offers from partner services alongside your reminders
  • Improve our service (anonymised usage statistics)

Who we share data with

We do not sell your data. We share data only with:

  • Twilio - to send SMS and WhatsApp messages
  • Amazon SES / SendGrid - to send emails
  • Awin - affiliate tracking network. When you click a partner offer in your reminder, Awin records the click anonymously using a cookie. We do not share your personal data with Awin.

These services process your phone number or email solely to deliver messages on our behalf.

Affiliate offers and tracking

Our reminders may include offers from partner services (e.g. food delivery, meal kits). If you click these links, a cookie may be set by our affiliate partner (Awin) to track the referral. This tracking is anonymised and does not include your personal data. You are never required to click these links.

Your rights (GDPR)

You have the right to:

  • Access your data - contact us to request a copy
  • Correct your data - update via your dashboard
  • Delete your data - unsubscribe and we'll remove your data
  • Withdraw consent - unsubscribe at any time

How to unsubscribe

  • SMS: Reply STOP to any reminder
  • WhatsApp: Reply STOP to any message
  • Email: Click the unsubscribe link in any email
  • Dashboard: Use the unsubscribe button

Data retention

We keep your data while your subscription is active. After unsubscribing, we delete your data within 30 days, except for anonymised statistics.

Cookies

We use minimal cookies for essential functionality only. Affiliate partner links may set third-party cookies if you choose to click them. No tracking cookies are used on the BinMinder website itself.

Contact

For privacy questions or data requests, contact us at: privacy@binminder.co.uk

Legal basis (PECR)

We send notifications based on your explicit consent (opt-in) when you sign up. You can withdraw consent at any time by unsubscribing.